New River Heating and Air in Christiansburg, VA
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Emergency Service

Call 540-731-1979
or 276-223-1986

HVAC RepairLicensed
& Insured

8 a.m.-5 p.m.

angies List

Better Business BureauNorth American Technician ExcellenceEnergy Star
New River Valley Home Builders Association  EPA certified
BBB Request Quote

"Friendly and courteous service. Good product, fairly priced."

- Everett Agee, President, Agee’s Auto Parts

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Service Survey

Thank you for filling out and submitting this Service Survey form to let us know how we are doing, and to help us serve you better.

Please rate your satisfaction with the Office Support Staff.

1. The office personnel were courteous and responsive to my needs.

2. The personnel were knowledgeable and answered all my questions.

3. The personnel were very helpful to me.

Please rate the following items concerning the Service Repair of your equipment. On a scale from One to Ten – Ten being Strongly Agree and One being Strongly Disagree.

  1.     Service Technician arrived promptly when scheduled.
  2.     Service vehicle was clean and professional in appearance.
  3.     Service Technician presented a neat and professional appearance.
  4.     Service Technician throughly explained the repairs and answered all my questions.
  5.     Service Technician left my home clean and in order.
  6.     Technician thoroughly explained the operation of my new system and left proper service documentation for my reference.

Please rate your level of satisfaction with the product/system you had serviced.

1. Overall value for the Service received.

2. Overall satisfaction with your product/system.

3. The product and/or system I had serviced is now operating properly.

Please rate your Overall level of satisfaction.

  1.     On a scale from 1-10, ten being Exceeded Expectations and One being Total Disappointment, please rate your overall satisfaction from the time you called us until the job was done.
  2.     On the same scale from 1-10, ten being Definitely Would and one being Absolutely Would Not, for future equipment or service needs, how likely are you to do business with us again?
  3.     Ten being Yes and one being No, if asked, how likely would you be to recommend us to your family and/or friends?

We would love any additional comments!

First Name:*
Last Name*
State  (USA only)
Zip Code
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