All household appliances have a shelf life and sooner or later, you’re likely going to need to replace your heating system. If your system isn’t operating effectively, efficiently, or safely, a furnace or heat pump replacement shouldn’t be something that’s dreaded. Replacing a troublesome old system will be a huge relief and help your family home stay safer and more comfortable. Let New River Heating & Air make it easy for you!

Tips for Choosing Your Contractor

Check the License

HVAC contractors must be licensed in Virginia and hold a current, valid license from the Department of Professional and Occupational Regulation. Ask to see the contractor's pocket license and another form or identification. (New River Heating & Air, Inc. Contractor License #2705 068048A)

CHECK Professional and Trade Memberships

Is the contractor a member of North American Technician Excellence (NATE)? NATE is the leading certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration (HVAC/R) industry. (New River Heating & Air, Inc. NATE Member since 1986)

Is the contractor a member of the Better Business Bureau (BBB)? The BBB is dedicated to promoting and fostering the highest ethical relationship between businesses and the public through consumer and business education and voluntary self-regulation. (New River Heating & Air, Inc. is a member of the Better Business Bureau)

Check References

Ask the HVAC contractor for local references. A reputable HVAC contractor will be proud to list their references. Talk to the customer about work habits, costs, and the contractor's level of cooperation. Find out if the contractor has maintained the work schedule and honored the terms of the contract. (New River Heating & Air has Customer References listed on our testimonials page)

Is the HVAC Contractor Insured?

In Virginia, the law requires workers compensation insurance coverage for licensed contractors. Ask the HVAC contractor if his company is insured against property damage, and personal liability in case of accidents. (New River Heating & Air, Inc. Insurance through Nationwide Insurance.)

Get Competitive Bids

Don’t automatically accept the contractor with the lowest price. First, make sure all bids are based on the same set of service and equipment specifications. Discuss the bids in detail with each contractor and make sure you understand the reasons for variations in price. A higher price may be your lowest overall cost if the materials used are of higher quality or the work is more complete. Beware of a bid that is substantially lower than others. It indicates the contractor has made a mistake or is not including all of the work (and/or material) quoted by competitors.