Privacy Policy

Your privacy matters to us. This Privacy Policy explains how New River Heating & Air collects, uses, and protects your personal information when you use our website, contact us, or interact with our services online or offline (collectively, the “Services”).

If you have any questions about this policy or how your information is handled, contact us at info@newriverhvac.net.

Information We Collect

We only collect personal information that you choose to provide, including:

Contact Information
Such as your name and phone number when you request service, schedule appointments, or opt in to text messaging.

Forms and Communication
Information you submit through our website, service requests, surveys, feedback forms, or other communications.

How We Use Your Information

We use your information to provide reliable service and communication, including:

  • Scheduling and confirming appointments

  • Responding to service requests and customer support needs

  • Sending service updates, reminders, and important notifications

  • Sharing relevant information about our services, promotions, or offers

We do not use your information for unrelated purposes.

SMS Messaging

If you opt in to receive text messages from New River Heating & Air, you agree to receive recurring informational messages related to appointments, services, and updates. Messages may be sent using automated technology to the mobile number you provide.

Message frequency may vary. Message and data rates may apply. Your wireless carrier is not responsible for delayed or undelivered messages.

You can opt out at any time by replying “STOP.” After doing so, you will receive a confirmation message and no further texts will be sent unless you re-enroll.

We may update or discontinue our SMS messaging program at any time, and we may revise these terms. Any changes will take effect immediately upon posting.

How We Share Your Information

We do not sell your personal information. We also do not share mobile information with third parties or affiliates for marketing or promotional purposes.

Data Retention

We keep personal information only as long as necessary to provide services, fulfill the purpose it was collected for, or comply with legal requirements.

When determining retention periods, we consider the nature of the information, its sensitivity, and applicable legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” information below and post the revised policy on this page. Continued use of our services after updates means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

info@newriverhvac.net